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One inbox, two people, real replies.
Whether it's a pack that didn't drop, a venue that wants a machine, or a set you think we should be stocking — it all comes to the same place, and we answer all of it.
DIRECT
Where we are
Edinburgh, Scotland.
EdinCard Ltd operates machines across the city — there's no public counter to visit.
Response times
We aim to reply within two working days. Failed vends and refunds get priority — flag those in the subject line and we'll get to them first.
MACHINE PROBLEM?
What to include
The venue, the slot code (like A1 or C3), and roughly what time it happened. That's everything we need to match it against the vend log. Within 48 hours, please.
Send us a message
Pick a topic so it lands with the right one of us.
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